Terms of Service

Terms of Service

Effective Date: January 1, 2024

Welcome to Nest Love LLC ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our cleaning services and website. By booking our services or using our website, you agree to these Terms.

1. Services

Service Description

Nest Love LLC provides residential and commercial cleaning services in the Las Vegas, Nevada area, including but not limited to:

  • Regular house cleaning
  • Deep cleaning services
  • Airbnb and vacation rental cleaning
  • Move-in/move-out cleaning
  • Office and commercial cleaning
  • Specialized cleaning services

Service Areas

We currently provide services in Las Vegas and surrounding areas including Henderson, Summerlin, Green Valley, Paradise, Enterprise, and other specified neighborhoods.

2. Booking and Scheduling

Booking Process

  • Services must be booked through our website, phone, or approved booking platforms
  • All bookings are subject to availability
  • We reserve the right to decline service requests at our discretion

Scheduling

  • Service appointments are scheduled based on availability
  • We will make reasonable efforts to accommodate your preferred time
  • Same-day bookings may be available but are not guaranteed

Changes and Cancellations

  • Changes to scheduled appointments must be made at least 24 hours in advance
  • Cancellations made less than 24 hours before the scheduled service may incur a cancellation fee
  • We reserve the right to reschedule appointments due to weather, emergencies, or other unforeseen circumstances

3. Pricing and Payment

Pricing

  • Service prices are based on factors including property size, service type, and frequency
  • Quotes provided are estimates; final pricing may vary based on actual conditions
  • Prices are subject to change with reasonable notice

Payment Terms

  • Payment is due upon completion of services unless other arrangements are made
  • We accept cash, check, and major credit cards
  • Recurring service customers may be billed automatically
  • Late payments may incur additional fees

Additional Charges

Additional charges may apply for:

  • Services beyond the agreed scope
  • Excessive cleaning requirements
  • Cancellation fees
  • Travel fees for locations outside standard service areas

4. Customer Responsibilities

Property Access

  • Customers must provide safe and legal access to the property
  • Provide parking space for our team when possible
  • Ensure pets are secured or removed from cleaning areas
  • Inform us of any special access requirements or security systems

Property Condition

  • Remove personal items and valuables from cleaning areas
  • Secure or remove fragile items
  • Inform us of any damaged or delicate items requiring special care
  • Provide adequate lighting and utilities (water, electricity)

Special Requirements

  • Communicate any allergies, health concerns, or special instructions
  • Inform us of any hazardous materials or conditions
  • Provide necessary cleaning supplies if requested

5. Our Responsibilities

Service Standards

  • Provide professional cleaning services using trained personnel
  • Use appropriate cleaning products and equipment
  • Maintain commercial liability insurance
  • Respect your property and privacy

Personnel

  • All team members are background checked
  • Staff will arrive in uniform and with proper identification
  • We maintain the right to substitute personnel as needed

6. Liability and Insurance

Insurance Coverage

Nest Love LLC maintains commercial liability insurance to cover damages that may occur during service provision.

Liability Limitations

  • Our liability is limited to the cost of the cleaning service provided
  • We are not liable for pre-existing damage or wear and tear
  • Customers must report any damage claims within 24 hours of service completion
  • We are not responsible for items not properly secured by the customer

Property Damage

  • We will repair or replace items damaged due to our negligence
  • Damage claims must be reported immediately and substantiated with evidence
  • Our liability does not extend to consequential or indirect damages

7. Satisfaction Guarantee

Service Guarantee

  • We strive for 100% customer satisfaction
  • If you're not satisfied with our service, contact us within 24 hours
  • We will return to address any legitimate concerns at no additional charge
  • Guarantee applies only to services specifically requested and agreed upon

8. Privacy and Confidentiality

Privacy

  • We respect your privacy and will not disclose personal information
  • Our Privacy Policy governs the collection and use of your information
  • We may enter your property only for the purpose of providing agreed services

Confidentiality

  • Our team members are bound by confidentiality agreements
  • We will not discuss your personal affairs or property contents with others

9. Termination

Service Termination

Either party may terminate ongoing service agreements with reasonable notice:

  • Customers may cancel recurring services with 48 hours notice
  • We may terminate services for non-payment, safety concerns, or breach of terms
  • Termination does not affect payment obligations for services already provided

10. Dispute Resolution

Resolution Process

  • We encourage direct communication to resolve any issues
  • Disputes will be handled in accordance with Nevada state law
  • Any legal proceedings must be conducted in Nevada courts

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEST LOVE LLC'S TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.

12. Indemnification

You agree to indemnify and hold harmless Nest Love LLC from any claims, damages, or expenses arising from your breach of these Terms or misuse of our services.

13. General Provisions

Entire Agreement

These Terms constitute the entire agreement between you and Nest Love LLC regarding our services.

Modifications

We reserve the right to modify these Terms at any time. Changes will be effective upon posting on our website.

Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

Governing Law

These Terms are governed by the laws of the State of Nevada.

14. Contact Information

For questions about these Terms of Service, please contact us:

Nest Love LLC
Las Vegas, Nevada
Email: [email protected]
Phone: Your phone number

These Terms of Service were last updated on January 1, 2024.